Logistics Management Can Provide a Competitive Advantage Through Improved Customer

question 140

True/False

Logistics management can provide a competitive advantage through improved customer service.

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Definitions:

Triple Bottom Line

Triple bottom line is a framework or theory that broadens a business's focus on the financial bottom line to include social and environmental considerations.

Stakeholders

Individuals or groups that have an interest or concern in an organization's activities and outcomes.

Counterproductive Work Behaviors

Actions by employees that harm or intend to harm organizations and stakeholders, including theft, sabotage, and workplace aggression.

Organizational Citizenship

Organizational citizenship involves voluntary behaviors employees exhibit to contribute to organizational effectiveness, beyond their contractual tasks.