Productivity Tends to Be More Difficult to Improve in the Service

question 7

Multiple Choice

Productivity tends to be more difficult to improve in the service sector because the work is

• A) often difficult to automate.
• B) typically labour-intensive.
• C) frequently processed individually.
• D) often an intellectual task performed by professionals.
• E) All of the above make service productivity more difficult.

Understand the impact of the Charter of Rights and Freedoms on human resource and industrial relations.

Recognize the objectives and protections offered by the Canadian Human Rights Act.

Identify what constitutes legal direct and indirect discrimination.

Grasp the concept of bona fide occupational requirements and their applications.

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Definitions:

Serotonin

A neurotransmitter in the brain that affects mood, social behavior, appetite, digestion, sleep, memory, and sexual desire.

Depression

A common psychological condition involving persistent sadness, loss of interest in activities, and may include various emotional and physical problems.

Norepinephrine

A neurotransmitter and hormone involved in the body's fight or flight response, affecting heart rate, blood pressure, and levels of arousal and alertness.

Unhealthy Importance

Excessive significance or priority given to something that may negatively affect one's mental or physical wellbeing.