How Is Social Capital Used in Knowledge Management

question 16

Essay

How is social capital used in knowledge management?

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Definitions:

Interpersonal Relations

Interpersonal Relations involve interactions and connections between individuals, influenced by factors like communication, emotions, and shared interests, impacting social and work environments.

Customer Service Orientation

A focus or approach towards prioritizing and ensuring customer satisfaction and needs.

Workplace Incivility

This term describes rude or unsociable speech or behavior in the workplace that violates norms for respect.

Interpersonal Relations

The social and emotional interactions between two or more individuals in an environment.