What Does the Nurse Recognize as a Risk Factor for the Development

question 16

Multiple Choice

What does the nurse recognize as a risk factor for the development of delirium in older adults?

• A) A lack of rigorous exercise that leads to decreased cerebral blood flow
• B) Decreased social interaction that leads to profound isolation and psychosis
• C) Administration of multiple medications that may cause medication interactions or toxicity
• D) Age-related cognitive changes that make older adult patients more susceptible to changes in mental status

Understand the concept of service quality, including its dimensions and measurement methods.

Identify and explain the different Service Gaps and their implications on service quality.

Discuss strategies for managing and exceeding customer expectations in service delivery.

Analyze the role of technology in managing service quality and customer satisfaction.

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Definitions:

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone, often improving on simple tasks.

Deindividuation

A psychological state characterized by diminished self-consciousness, reduced concern for social evaluation, and weakened restraints against prohibited behaviors in groups.

Normative Social Influence

The influence of other people that leads us to conform in order to be liked and accepted by them, affecting our views, attitudes, and behaviors.

Informational Social Influence

The change in opinions or behavior that occurs when someone conforms to what they believe are the expectations of others, particularly in uncertain situations where the correct action or belief is unclear.