Whose Work Heightened Public Awareness and Concern About the Use

question 21

Multiple Choice

Whose work heightened public awareness and concern about the use of pesticides and ultimately led to restrictions on the use of certain pesticides?

• A) George Perkins Marsh
• B) Henry David Thoreau
• C) Paul Ehrlich
• D) John Muir
• E) Rachel Carson

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Definitions:

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Sustainable Competitive Advantage

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Consumer Satisfaction Surveys

Techniques and methodologies used to gather feedback from consumers about their level of satisfaction with a product or service.

Operational Excellence

An element of organizational leadership that focuses on meeting customer expectations through the continuous improvement of the operational processes and systems.