Which of These Statements About Emotional Labor and Emotion Management

question 70

Multiple Choice

Which of these statements about emotional labor and emotion management is false?

• A) In some occupations, employees are trained to show feelings that are not really their own.
• B) In any society, members must be socialized into what feelings to have and when they are appropriate.
• C) Race is a factor in determining the amount of emotional labor one expends.
• D) Middle- and upper-class parents do not teach emotional labor because it is not a requirement of most professions.

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Definitions:

Creativity

The ability to generate new ideas, solutions, or innovative approaches to problems.

Rewards

Benefits, monetary or non-monetary, given to employees or individuals as recognition for their performance or achievements.