Mary Is an RN

question 20

Multiple Choice

Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?

• A) Continuing education
• B) Cross-training
• C) Interdepartmental mastery
• D) Clinical/administrative merger

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Definitions:

Group Member

An individual who belongs to a specific group or team, contributing to the collective goals, activities, and dynamics of the group.

Problem-solution

A method of structuring sales presentations or marketing communications by identifying a problem and proposing a solution that addresses it.

Follow-up Activities

Actions taken after an initial meeting or sale, aiming to maintain customer engagement and satisfaction, often leading to further sales opportunities.

Need-satisfaction

A sales approach focusing on identifying and meeting the specific needs of customers, ensuring they are satisfied with the products or services offered.