Zara Is a Salesperson at a Large Retail Store

question 42

Multiple Choice

Zara is a salesperson at a large retail store.A customer looking for cosmetics seeks Zara's assistance.Zara provides extensive information about all the cosmetics available in the store and expects the customer to choose the appropriate product.The customer gets confused about what to purchase.Hence,Zara is using the _____ approach to filter communication.

• A)Spray and pray
• B)Identify and reply
• C)Tell and sell
• D)Underscore and explore

---

Definitions:

Collective Bargaining

The process by which labor unions and employers negotiate contracts regarding wages, hours, benefits, and working conditions on behalf of employees.

Political Activism

The collective actions or endeavors to promote, impede, direct, or intervene in social, political, economic, or environmental reform with the desire to make changes in society.

Employee Ownership

A business structure where employees have an ownership stake in the company, often through stock options or shares.

NLRA

The National Labor Relations Act, a foundational law in the United States that protects the rights of workers to organize, bargain collectively, and engage in other activities concerning their welfare.