Chang Is the Manager of the Customer Service Department of a Telemarketing

question 51

Multiple Choice

Chang is the manager of the customer service department of a telemarketing firm.He wants to delegate tasks to his team members.From a sustainable perspective,Chang should concentrate on:

• A)Holding the concerned person accountable for results.
• B)Mutually affirming each person's responsibility.
• C)Selecting a qualified person for delegation.
• D)Providing the necessary resources for the task to be executed.

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Definitions:

Zajonc's Theory

A psychological theory suggesting that mere exposure to a stimulus can improve one's feelings toward it, indicating that emotional responses can be developed without prior cognitive processing.

Social Loafing

The phenomenon where individuals exert less effort when working in a group than when working alone.

Pounds Of Force

A unit of force in the imperial system, symbolized as lbf, equivalent to the force exerted by gravity on a one-pound mass.

Norm Of Reciprocity

The social standard that suggests that a favor must be repaid.