Chang Is the Manager of the Customer Service Department of a Telemarketing

question 51

Multiple Choice

Chang is the manager of the customer service department of a telemarketing firm.He wants to delegate tasks to his team members.From a sustainable perspective,Chang should concentrate on:

• A)Holding the concerned person accountable for results.
• B)Mutually affirming each person's responsibility.
• C)Selecting a qualified person for delegation.
• D)Providing the necessary resources for the task to be executed.

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Definitions:

Granting Credit

The process of providing a loan or other form of credit to a borrower or customer, often with specific terms and conditions.

Net Present Value

A calculation used to assess the profitability of an investment or project, considering the time value of money by discounting future cash flows to their present value.

Selling Price

The amount of money charged to the buyer for a product or service, typically set above the cost to include a profit margin.

Credit Terms

The conditions under which a seller will extend credit to a buyer, including the repayment period, interest rate, and the amount of payment.