Which of the Following Concepts Was Highlighted by Philip Selznick

question 65

Multiple Choice

Which of the following concepts was highlighted by Philip Selznick during the beliefs era?

• A)Human relations
• B)Bureaucracy
• C)Total quality management
• D)Institutionalization

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities with the vision and strategy of the organization by monitoring performance against strategic goals.

Customer Measures

Metrics used by businesses to evaluate the satisfaction and experience of their customers.

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.