Which of the Following Statements Is True of the Sustainable

question 79

Multiple Choice

Which of the following statements is true of the sustainable perspective of organizational behaviour?

• A)Effectiveness emphasizes outcomes associated with personal interests,performance,commitment,predictability,and what profits a narrow set of stakeholders in the short term.
• B)Planning is the process of deciding on an organization's goals and strategies.
• C)Leading relies on relational self-control and treating members with dignity.
• D)Controlling means ensuring that the actions of organizational members are consistent with the organization's goal and values.

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Definitions:

Human Methods

Refers to approaches and techniques involving direct human interaction or effort in processes or studies.

Customer Equity

A ratio that compares the financial investments a company puts into gaining and keeping customers to the financial return on those investments.

CRM Program

Customer Relationship Management program; a strategy for managing an organization's interactions with current and potential customers using data analysis about customers' history with a company.

Customer's Profitability

The financial benefit a company gains from dealing with a customer, considering the revenues generated and the costs associated with maintaining the relationship.