Which of the Following Suggestions Can Help You Apologize to a Group

question 11

Multiple Choice

Which of the following suggestions can help you apologize to a group when an apology is appropriate?

• A)Identify member responsibility for problems with "you" statements.
• B)Clearly identify who is to blame for the problem.
• C)Disregard how others might feel as the result of your actions.
• D)Follow through on any promises to correct the situation.
• E)Plead for forgiveness because you have apologized.

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Definitions:

Autonomic Nervous System

The part of the nervous system that controls involuntary bodily functions, such as heart rate, digestion, and respiratory rate.

Two-Factor Theory

A theory of emotion developed by Schachter and Singer proposing that emotions are determined by both physiological arousal and cognitive labeling of the cause of that arousal.

Spillover Effect

The phenomenon where an event or behavior in one domain or area influences another, often used in economics, psychology, and environmental science.

Cannon-Bard Theory

A theory of emotion that suggests that emotional experiences occur simultaneously with physiological responses, rather than one causing the other.