Companies Who Use Offshore Outsourcing for Customer Service Calls for U.S.customers

question 7

Multiple Choice

Companies who use offshore outsourcing for customer service calls for U.S.customers often ask employees to engage in "national identity management." What does this mean?

• A)Employees are supposed to help to educate customers about their home country.
• B)Employees are supposed to adopt accents that sound trustworthy to people in the U.S.
• C)Employees are supposed to cross market products to customers.
• D)Employees are supposed to pose as an American on calls,using an adopted U.S.hometown and Americanized name.

Discuss the relationship between physiological reactions and emotional experiences.

Explain the concept of basic emotions and their expressions across cultures.

Describe the developmental aspects of emotions in infants and children.

Understand the role of cognitive appraisal in emotional responses according to Lazarus theory.

---

Definitions:

Term Paper

An academic assignment where students research a particular subject in depth, usually at the end of a semester.

Prioritizing Tasks

The process of determining the order of importance of tasks to ensure that the most critical or time-sensitive tasks are completed first.

Self Evaluation

The process of examining one's own performance or qualities, considering personal strengths and weaknesses.

Procrastination

Deliberately putting off tasks.