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Joan Calls a Computer Company for Assistance and Is Transferred

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Joan calls a computer company for assistance and is transferred to several people.After she is on the phone for thirty additional minutes,she is disconnected.What has Joan just experienced?

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Definitions:

Mean

The measure that sums all values in a dataset divided by the number of values, representing the central tendency.

Scores

Numerical values assigned to individuals or items for the purpose of quantifying attributes or performances.

Standard Deviation

A measure of the amount of variation or dispersion of a set of values, indicating how much the individual values deviate from the mean of the values.

Mean

The arithmetic average of a set of numbers, calculated by summing them all up and dividing by the number of numbers.

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