At Tommy's Job,customers Fill Out Satisfaction Surveys to Rate Employees

question 38

Multiple Choice

At Tommy's job,customers fill out satisfaction surveys to rate employees to ensure to the company that they are doing their job.Which characteristic of McDonaldization does this exemplify?

• A)calculability
• B)control
• C)efficiency
• D)predictability

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Definitions:

Par Value

The face value of a bond or stock as stated on the certificate or charter, often used for legal capital or accounting purposes.

Cash

A form of currency that includes coins and paper notes, which is used as a medium of exchange for goods and services.

Shares

Units of ownership interest in a corporation or financial asset, which provide for an equal distribution in any profits, if any are declared, in the form of dividends.

Stockholders' Equity

The residual interest in the assets of a corporation after deducting liabilities, representing owners' claims against the company's assets.