Quality Management Principles Often Do Not Apply to Services Because

question 30

True/False

Quality management principles often do not apply to services because the customer has lower quality expectations.

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Definitions:

General Adaptation Syndrome

A theoretical model describing the body's short-term and long-term reactions to stress, identified by Hans Selye, involving stages of alarm, resistance, and exhaustion.

Fight-Or-Flight

A physiological response to a perceived harmful event, attack, or threat to survival, triggering either aggression or escape.

Health Issues

Conditions or diseases affecting the health and well-being of an individual.

2011 Terrorist Attacks

Specific acts of terrorism that occurred within the year 2011, affecting various locations worldwide.