Johannes Gutenberg Was One of the First

question 26

Multiple Choice

Johannes Gutenberg was one of the first

• A)printers.
• B)bankers.
• C)diplomats.
• D)bishops of Mainz.
• E)merchants to trade with the Ottoman Empire.

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Definitions:

Management by Walking Around

A management style where managers informally walk around the office or company premises to check on the work and interact with employees.

Service With a Smile

A customer service philosophy that emphasizes the importance of greeting and serving customers with a friendly demeanor.

Stressful Part

Refers to an aspect or component of a situation, job, or process that causes significant stress or anxiety.

Service Quality Dimensions

Refers to the various factors that customers consider when evaluating the quality of a service, typically including tangibles, reliability, responsiveness, assurance, and empathy.