The Unit of Human Resource Planning and Analysis Is the KSAO

question 22

True/False

The unit of human resource planning and analysis is the KSAO.

Understand the concept of customer attrition and its impact on organizations.

Identify the diverse customer interactions within an organization and their importance.

Describe alternatives to traditional on-premise CRM systems, including their advantages and disadvantages.

Explain the CRM process, customer valuation, and the necessity of treating customers differently based on their value.

---

Definitions:

Self-managed Team

A group of employees tasked with planning and controlling their work processes, schedules, and the allocation of tasks without direct supervision from management.

Mutual Problems

An issue or challenge shared by multiple parties that requires collaborative resolution efforts.

Functional Teams

Groups organized around specific roles or tasks, aimed at enhancing operational efficiency and effectiveness.

Diversity Teams

Teams comprised of members from a variety of backgrounds, perspectives, and experiences, leveraging differences to achieve superior results.