A Counselor Who Is Dealing with an Angry Client Who

question 4

Multiple Choice

A counselor who is dealing with an angry client who is threatening to sue the counselor should:

• A) respond directly to the person making the threat, if possible.
• B) calm the person down, if possible, and listen to the concerns.
• C) be careful and not admit to wrongdoing.
• D) not say anything that they would not want repeated or would not want to repeat under oath at a later time.
• E) all of the above.

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Definitions:

Corporate Culture

The shared values, beliefs, and practices that define the character and behavior of an organization and its employees.

Joint Industrial Councils

Bodies made up of representatives from both employers and employees in a particular industry, aimed at discussing and negotiating issues related to that industry.

Employee Voice

The way in which employees express their opinions and concerns about their work environment and contribute to decision-making processes within the organization.

Nonunion Representation Plans

Plans implemented to facilitate representation of employees without union involvement, often for addressing grievances or negotiating employment conditions.