When Communicating with Clients Over the Phone, Counselors SHOULD

question 10

Multiple Choice

When communicating with clients over the phone, counselors SHOULD:

• A) inform the client that he or she must speak to the counselor face-to-face, because phone communication of confidential issues is unethical.
• B) assume that the conversation cannot be intercepted due to encryption software on cell phones.
• C) acknowledge that the client is receiving services to unknown callers reporting that they know the client.
• D) state information off the record and informally if the client and counselor have good rapport.
• E) attempt to verify the client's identity, and demonstrate caution and professionalism when discussing confidential information.

---

Definitions:

Colonial Colleges

Colonial colleges are nine institutions of higher education in the United States that were established during the colonial period. They include Harvard, William & Mary, Yale, and others, and they played a significant role in the development of American higher education.

Religious Education

The teaching of a particular religion and its beliefs, practices, and moral values, often within an educational setting.

Lending Libraries

Public or private institutions that allow individuals to borrow books and other materials for a set period, promoting education and literacy.

Worldwide Events

Significant occurrences, phenomena, or activities that elicit international attention, interest, or participation and have global impacts or implications.