When Communicating with Clients Over the Phone, Counselors SHOULD

question 10

Multiple Choice

When communicating with clients over the phone, counselors SHOULD:

• A) inform the client that he or she must speak to the counselor face-to-face, because phone communication of confidential issues is unethical.
• B) assume that the conversation cannot be intercepted due to encryption software on cell phones.
• C) acknowledge that the client is receiving services to unknown callers reporting that they know the client.
• D) state information off the record and informally if the client and counselor have good rapport.
• E) attempt to verify the client's identity, and demonstrate caution and professionalism when discussing confidential information.

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Definitions:

Government Regulation

The imposition of laws and rules by a government to control or manage certain activities or industries for public welfare.

Gratuitous Bailment

Gratuitous bailment occurs when personal property is voluntarily transferred to another's custody without expectation of payment or benefit, purely for the benefit of one party.

Written Agreement

A contract or document outlining the terms and conditions agreed upon by parties, set down in writing to serve as evidence of the agreement.

Standard Of Care

The degree of caution and concern an ordinary, prudent person should take in specific circumstances, often used as a benchmark in legal and medical fields to assess performance or negligence.