List the Steps to Resolving Ethical Dilemmas

question 14

Essay

List the steps to resolving ethical dilemmas.

Understand the role of workplace assessments in measuring representation of women and minorities.

Identify patterns of discrimination against protected groups and the legal responses to such patterns.

Understand the concept of national origin discrimination and its implications in the workplace.

Identify the legal and ethical considerations surrounding English-only rules and language requirements.

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Definitions:

Customer Satisfaction

A measure of how products or services supplied by a company meet or exceed customer expectation.

Perceived Risk

The potential for loss or harm that consumers feel may exist when deciding to purchase a product or service.

Actual Performance

The real, measured outcomes or results of an activity, process, or product, as opposed to expectations or projections.

Business-To-Business Marketing

Marketing strategies and tactics directed towards other businesses rather than to individual consumers.