Zanda Corp

question 21

Multiple Choice

Zanda Corp.has determined that it has too many products returned from customers.Zanda is interested in determining what factors or elements could contribute to the large number of returns.Which of the following quality tools would Zanda use to achieve this objective?

• A)Process flowchart
• B)Pareto analysis
• C)Fishbone diagram
• D)Run diagram
• E)Scatter diagram

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Definitions:

Quality of Life

A multidimensional concept that usually includes subjective evaluations of both positive and negative aspects of life.

Physical Functioning

A measure of an individual's ability to perform physical activities in daily life, often used to assess health status or physical fitness.

Emotional Functioning

The capacity to process and express feelings and emotions in a healthy, adaptive manner.

Chronic Disease

A long-lasting condition that can be controlled but not cured, often leading to persistent and recurring health problems.