Jones Company Promised a Customer That the Customer Would Receive

question 11

Multiple Choice

Jones Company promised a customer that the customer would receive at least 98 percent of all items ordered.In fact,the customer received 95 percent of the items.This is an example of which "gap" in the customer satisfaction model?

• A)Performance gap
• B)Knowledge gap
• C)Standards gap
• D)Communications gap

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Definitions:

Mobile Collaboration

The use of smartphones, tablets, and other mobile devices to work together and share information in a business or project setting.

Advantage

A condition or circumstance that puts one in a favorable or superior position compared to others.

Mobile Devices

Portable electronic devices with computing capabilities, such as smartphones and tablets, used for communication and information access.

Collaborative Writing

The practice of multiple individuals working together to produce a single document or piece of text.