Senior Management Thought Customers Expected a Rate of at Least

question 13

Multiple Choice

Senior management thought customers expected a rate of at least 96 percent for on-time delivery.However,senior management established a standard of 94 percent.The difference is the:

• A)Satisfaction gap.
• B)Performance gap.
• C)Standards gap.
• D)Knowledge gap.

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Definitions:

Neural Connections

The links between neurons in the brain and nervous system through which information is transmitted.

Accommodation

The cognitive process of adjusting ideas in response to new information or experiences.

Pruning

In neuroscience, the process by which extra neurons and synaptic connections are eliminated in the brain to increase the efficiency of neuronal transmissions.

Recommended Position

A stance or viewpoint endorsed by an authority or expert, typically based on evidence or consensus in a specific field.