The Difference Between a "Customer Success" Focus and a "Customer

question 30

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

• A)Customer satisfaction is more difficult to achieve.
• B)Customer success deals with expectations of customers,while customer satisfaction deals with their requirements.
• C)Customer satisfaction deals with expectations,while customer success deals with requirements.
• D)There really isn't any difference.

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Definitions:

Conglomerate

A large corporation composed of diverse and independent industry sectors or companies under a single corporate group.

Men's Socks

Footwear specifically designed to cover men’s feet and lower legs, typically made from various fabrics and used for warmth, comfort, and fashion.

Webb-Pomerene Act

A 1918 U.S. federal law that allows certain export business activities to be exempt from antitrust laws, enabling American exporters to combine into associations to promote their foreign trade.

Joint Export Activities

Collaborative efforts among businesses or organizations to export goods and services to international markets.