Stu Johnson,CEO of Johnson,Inc

question 30

Multiple Choice

Stu Johnson,CEO of Johnson,Inc.,attended a seminar on Total Quality Management.Which of the following is NOT something he is likely to have learned at that seminar?

• A)Some aspects of quality are difficult to measure because they depend on customers' judgments.
• B)Quality is primarily the responsibility of operations management.
• C)Quality results from design as well as operations and delivery.
• D)Cross-functional teams are important in TQM decision making.
• E)He is likely to have learned all of these things.

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Definitions:

Implementation and Diffusion

The process by which new ideas, practices, or innovations are put into use and spread within an organization or society.

Decision-making Model

A structured process for making choices by identifying a decision, gathering information, and assessing alternative resolutions.

Generation

A group of individuals, born and living around the same time, who share similar cultural experiences or characteristics.

Innovation Process

The sequence of activities that an individual, team, or organization undertakes to conceive, develop, and implement new ideas or products.