Stu Johnson,CEO of Johnson,Inc

question 30

Multiple Choice

Stu Johnson,CEO of Johnson,Inc.,attended a seminar on Total Quality Management.Which of the following is NOT something he is likely to have learned at that seminar?

• A)Some aspects of quality are difficult to measure because they depend on customers' judgments.
• B)Quality is primarily the responsibility of operations management.
• C)Quality results from design as well as operations and delivery.
• D)Cross-functional teams are important in TQM decision making.
• E)He is likely to have learned all of these things.

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Definitions:

Dream Analysis

A therapeutic technique used in psychology to interpret the hidden meaning or symbolism of dreams.

Active Listening

Empathic listening in which the listener echoes, restates, and clarifies. A feature of Rogers’ client-centered therapy.

Psychoanalysis

A therapeutic approach developed by Freud, focusing on uncovering unconscious motives and conflicts as a means of understanding and treating psychological disorders.

Systematic Desensitization

A therapeutic technique used to reduce phobia or anxiety through gradual exposure to the feared object or situation alongside relaxation exercises.