Customer Service Management Connects What Functional Groups

question 3

Multiple Choice

Customer service management connects what functional groups?

• A)Supply management,marketing,and finance.
• B)Logistics management,sales and distribution,and product engineering.
• C)Marketing,logistics management,and sales and distribution.
• D)Human resources management,marketing,and finance.

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Definitions:

Collectivist Groups

Societies or groups that prioritize the needs and goals of the group over the individual, emphasizing interdependence, cooperation, and communal values.

Conformity

The act of matching attitudes, beliefs, and behaviors to group norms, policies, or social pressures.

Groupthink

A psychological phenomenon wherein the desire for harmony within a decision-making group leads to irrational or dysfunctional decision-making outcomes.

Censoring Information

The practice of selectively suppressing or withholding information deemed objectionable, sensitive, or inconvenient by certain bodies or individuals.