Which of the Following Challenges Is Most Likely to Be

question 13

Multiple Choice

Which of the following challenges is most likely to be faced by service operations managers,rather than manufacturing operations managers?

• A)Operations is typically less financially important in service businesses
• B)Pure service operations need to be separated from pure goods-producing operations
• C)The "total product experience" is more important in services
• D)Customers are more directly involved in service processes,so their perceptions need to be considered

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Definitions:

Biological Rhythms

Natural cycles of physical, emotional, or mental activity in living organisms, governed by internal biological clocks, such as circadian rhythms.

Sleep Apnea

A condition where an individual experiences interruptions in breathing or shallow breaths while asleep.

REM

Rapid Eye Movement, a unique phase of sleep characterized by fast, random movements of the eyes, vivid dreams, and increased brain activity.

Insomnia

A common sleep disorder that is characterized by difficulty falling asleep, staying asleep, or experiencing restorative sleep.