Examlex
Which of the following is a component of service performance discussed under the operations function?
Small Request
A simple or minor ask of someone, often used as a strategy in persuasion or compliance gaining.
Social Influence Tactics
Methods or techniques used to change or influence someone else's attitudes, beliefs, or behaviors through persuasion, conformity, or social pressure.
Compliance Professionals
Individuals specialized in understanding and applying laws, regulations, and policies to ensure that organizations comply with legal standards.
Robert Cialdini
A psychologist known for his research on persuasion, influence, and marketing, notably authoring the principle of influence theories.
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