Which of the Following Is the Proposed Solution for the Perception

question 36

Multiple Choice

Which of the following is the proposed solution for the perception gap?

• A)Ensure the right service processes and specify standards.
• B)Ensure that performance meets standards.
• C)Learn what customers expect.
• D)Tangibilize and communicate the service quality delivered.
• E)Ensure that communications promises are realistic.

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Definitions:

Motion

The action or process of moving or being moved, applicable to physical objects, body parts, or even particles.

Anaphylactic

A severe and potentially life-threatening allergic reaction.

Multisystem Allergic Reaction

An allergic reaction that affects multiple organ systems in the body, potentially leading to more severe symptoms than those affecting a single system.

Rapid

Characterized by great speed or quickness of movement or action.