____________ Involves the Employees of the Firm Who Provide the Service

question 37

Multiple Choice

____________ involves the employees of the firm who provide the service recovery and their behavior toward the customer.

• A)Procedural justice
• B)Legal justice
• C)Interactional justice
• D)Relational justice
• E)Outcome justice

---

Definitions:

Product Cost

The total expense incurred to produce a product, including the costs of raw materials, labor, and overhead.

Machine Operators

Workers responsible for setting up, operating, and maintaining machines or equipment in a manufacturing or production facility.

Factory Overhead

Indirect costs associated with manufacturing, including utilities, maintenance, and depreciation of production facilities, not directly attributed to a specific product.

Product Cost

The total expense incurred to create and manufacture a product, including direct labor, materials, and overhead.