Which of the Following Is NOT One of the Guidelines

question 36

Multiple Choice

Which of the following is NOT one of the guidelines provided for the Front Line on how to handle customer complaints?

• A)Consider compensation
• B)Keep the customer informed of progress
• C)Explain the problem from the service firm's point of view
• D)Acknowledge the customer's feelings
• E)Act fast

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Definitions:

Confidence Interval

A range of values, derived from sample data, that is likely to contain the value of an unknown population parameter, with a specified level of confidence.

Population Parameter

A numerical value that represents a characteristic or measure of an entire population.

Population Standard Error

A measure of how much the sample mean of a population is likely to vary from the true population mean.

Confidence Interval

An array of values, sourced from statistical analysis of a sample, believed to cover the value of an unspecified population parameter.