Service Recovery Is an Umbrella Term for Systematic Efforts by a Firm

question 35

True/False

Service recovery is an umbrella term for systematic efforts by a firm to correct a problem following a service failure and retain a customer's goodwill.

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Definitions:

Embryo Sac

The female gametophyte within the ovule of a flowering plant, containing the egg cell for fertilization.

Circadian Rhythm

A biological activity that is repeated about every 24 hours.

Photoperiodic Response

The biological reaction of organisms to the length of day or night, affecting behaviors such as flowering in plants and mating in animals.

Vernalization

Stimulation of flowering in spring by long exposure to low temperature in winter.