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What is the purpose of a service guarantee from the customer's perspective?
Outsourcing
The practice of contracting out certain business processes or functions to external providers, often to reduce costs or improve efficiency.
Digital Immigrants
An individual who was not born into the digital age but has adopted and learned digital technologies later in life.
Baby Boomers
The demographic cohort following the Silent Generation and born between the years 1946 and 1964, often associated with significant economic, political, and social changes.
Legal-Political Conditions
The regulatory and governmental environment in which an organization operates, affecting its activities and strategies.
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