Which of the Following Is NOT One of the Key

question 11

Multiple Choice

Which of the following is NOT one of the key strategies used to reduce customer defections?

• A)Eliminate nuisance customers.
• B)Address key churn drivers.
• C)Implement effective complaint handling and service recovery procedures.
• D)Increase switching costs.
• E)Analyze customer defections and monitor declining accounts.

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Definitions:

Spillover Benefit

An advantage that results from an activity or product but benefits those who are not directly involved in its production or consumption.

Pollution Abatement

The reduction or elimination of pollution to protect the environment, typically involving strategies and technologies to control emissions and contaminants.

Diminishing Returns

A principle stating that as investment in a particular area increases, the rate of profit from that investment, after a certain point, cannot continue to increase if other variables remain constant.

Marginal Benefit

The additional satisfaction or utility derived by consuming or producing one more unit of a good or service.