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List the four tools that managers can use to guide their design of the service process.
SWOT Analysis
A planning instrument designed for strategic purposes, aimed at recognizing Strengths, Weaknesses, Opportunities, and Threats concerning competitive business ventures or project development.
Product Offerings
The range of products or services a company markets and sells to meet consumer needs and preferences.
Hurricanes
Powerful tropical storms characterized by intense winds and heavy rainfall, capable of causing severe destruction.
Survival Kits
Packs or collections of tools and supplies assembled in anticipation of emergencies or disasters to help individuals survive.
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