Which of the Following Is NOT One of the Eight

question 27

Multiple Choice

Which of the following is NOT one of the eight basic steps to developing and delivering a branded customer experience?

• A)Target profitable customers, employing behavior segmentation rather than demographics.
• B)Achieve a superior understanding of what your targeted customers value.
• C)Design facilities that delight your customers and reduce complaints.
• D)Give employees the skills, tools, and supporting processes needed to deliver the defined customer experience.
• E)Make everyone a brand manager.

---

Definitions:

Interrelated Species

Different species that are connected or affect each other through various ecological interactions, such as predation, competition, or symbiosis.

Everything Connected

A concept referring to the interconnectedness of devices, systems, and services through the internet and other communication technologies.

Interdependent

Mutually reliant on each other; a situation where entities depend on one another for resources, support, or functioning.

Environmental Resistance

The sum of environmental factors that limit the growth, distribution, or population size of an organism.