Customer Delight Is a Function of Three Components: ______________, ______________

question 34

Multiple Choice

Customer delight is a function of three components: ______________, ______________, and _______________.

• A) Low levels of arousal, personality, high levels of reactance
• B) High levels of performance, arousal, positive affect.
• C) Low levels of determination, conspicuous consumption, high levels of arousal
• D) High levels of conspicuous consumption, reactance, satisfaction
• E) High levels of reactance, central processing, low levels of arousal

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Definitions:

Capital Offense

A crime that is punishable by death under the legal system.

Model Penal Code

A text designed to stimulate and assist state governments in updating and standardizing their penal laws.

Maximum Penalty

The highest punishment or fine that can be imposed for a particular offense under the law.

Classified

Information that has been officially categorized as confidential, secret, or top secret to protect national security or interests.