Service ________ Means That Customers Cannot See, Touch, or Smell

question 29

Multiple Choice

Service ________ means that customers cannot see, touch, or smell good service.

• A) perishability
• B) variability
• C) intangibility
• D) responsiveness
• E) inseparability

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Definitions:

Credit Balances

Balances in financial accounts that represent amounts owed to others, typically indicating a surplus in accounts like liability and revenue accounts.

Bank's Records

Documentation and ledgers maintained by a bank, detailing all transactions and financial activities of the bank's accounts.

Adjusted Balance

The final amount on an account after all debits and credits have been accounted for, including interest and fees if applicable.

Bank Reconciliation

The process of matching and comparing figures from the accounting records against those shown on a bank statement to ensure they agree.