Karen Likes Using the SERVQUAL Scale to Measure Her Clients

question 34

Multiple Choice

Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing ________, which involves the physical facilities and equipment and professional appearance of the stylists. These aspects are very important for the comfort of her clients.

• A) tangibles
• B) reliability
• C) responsiveness
• D) assurance
• E) empathy

Understand the definition and importance of career development, career plans, and career paths.

Recognize the significance of a global and diverse perspective in career advancement and organizational effectiveness.

Identify primary and secondary categories of diversity within organizations.

Grasp the concept of a global mindset and its value in managing and leading across cultures.

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Definitions:

Pregnant Patient

A female who is expecting a baby and is under medical care for her pregnancy.

Vagina

A tubular organ that extends from the uterus to the labia.

Wet Mount

A sample preparation method for microscopic examination involving placing a liquid specimen between a slide and cover slip.

Potassium Hydroxide

A chemical compound (KOH) often used in industry as a strong base or alkali.