Service ________ Refers to the Inevitable Differences in a Service

question 76

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next.

• A) inseparability
• B) variability
• C) personalization
• D) responsiveness
• E) intangibility

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Definitions:

Public Policy

Government actions, including laws and regulations, designed to address public issues and achieve desirable outcomes for society.

Energy Consumption

The amount of energy utilized by systems, devices, or processes over a specified period, often measured in joules, kilowatt-hours, or calories.

Educate Consumers

The process of informing consumers about products, services, and best practices, enabling them to make informed decisions.

Tax On Emissions

A governmental levy placed on the emission of pollutants, intended to reduce environmental harm.