Service ________ Means That a Service Can Only Take Place

question 8

Multiple Choice

Service ________ means that a service can only take place at the time the service provider performs it on either the customer or the customer's possessions.

• A) inseparability
• B) personalization
• C) variability
• D) intangibility
• E) creativity

---

Definitions:

Personal Competence

An individual’s ability to effectively manage their goals, tasks, and challenges using personal skills and resources.

Jack Katz

A sociologist known for his work in the study of emotions, moral life, and the social foundations of crime.

Material Appeal

The attractiveness or desire for physical goods and possessions, often driving consumer behavior and economic demand.

Sociological Studies

Sociological studies involve the systematic investigation of social behaviors, structures, and functions, aiming to understand how human societies operate.