It Is Most Accurate to Say That Total Quality Management

question 23

Multiple Choice

It is most accurate to say that total quality management firms believe that it is the responsibility of ________ employees to serve the needs of customers.

• A) marketing
• B) research and development
• C) human resource
• D) management
• E) all

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Definitions:

Retail Sale

The selling of goods and services directly to the consumer for personal use, not for resale.

Presynaptic Vesicles

Membrane-bound sacs located in the presynaptic terminal of a neuron containing neurotransmitters that are released into the synaptic cleft upon stimulation.

Axon Terminals

The endings of axons responsible for releasing neurotransmitters to send signals across synapses to other neurons.

Axon Hillocks

A specialized part of the cell body (or soma) of a neuron that connects to the axon, playing a critical role in the generation of action potentials.