Which of the Following Statements About CRM Programs Is True

question 105

Multiple Choice

Which of the following statements about CRM programs is true?

• A) The success of a CRM program relies on its use of mass communication channels.
• B) CRM programs include information gathered from each customer touchpoint.
• C) Internet technology is a barrier to the successful implementation of CRM programs.
• D) To succeed, all companies should engage in CRM every time they interact with a customer.
• E) Only consumer marketers can benefit from the use of CRM programs.

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Definitions:

Monounsaturated Fats

Healthy fats found in foods like olive oil and avocados, known for lowering bad cholesterol levels and offering cardiovascular benefits.

Polyunsaturated Fats

A type of dietary fat found in foods like nuts, seeds, and fish; known for its potential heart health benefits.

Partially Hydrogenated

Refers to oils that have been processed to convert unsaturated fats into saturated fats, often increasing the shelf-life of food products but linked to health risks like heart disease.

Vegetarian Diets

A nutritional plan that excludes meat, fish, and poultry, focusing mainly on plant-based foods.