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The Role of a Customer Insight Manager Is Typically a Support

question 147

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The role of a customer insight manager is typically a support role across a company's strategic business units (SBUs).


Definitions:

W. Edwards Deming

An American engineer, statistician, professor, author, lecturer, and management consultant known for his work in the field of quality management.

Rewards Drive

The motivation prompted by the anticipation or receipt of rewards, influencing behavior and decision-making.

Extrinsic Motivators

External incentives such as rewards or punishments that encourage a person to perform an activity, regardless of whether the activity is inherently enjoyable.

Money

A medium of exchange, unit of account, and store of value used to facilitate transactions and measure the value of goods and services.

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