Before Putting a Caller "On Hold," You Should

question 48

Multiple Choice

Before putting a caller "on hold," you should:

• A) Find out if the call is about an emergency
• B) Thank the person for calling
• C) Take a message
• D) Ask how long the caller can wait

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Definitions:

Job Performance

The level of effectiveness and efficiency with which an employee carries out their job responsibilities and tasks.

Organizational Commitment

The psychological attachment or loyalty of an employee towards their organization.

Job Satisfaction

The level of contentment employees feel about their work, which can affect their productivity and loyalty to the company.

Job Satisfaction

The level of contentment employees feel regarding their job, encompassing aspects like work environment, duties, and compensation.