Ownership of Retail Outlets May Be Necessary If

question 48

Multiple Choice

Ownership of retail outlets may be necessary if:

• A) the products produced by the manufacturer are not complex.
• B) the required standards of after-sales service for complex products are to be maintained.
• C) products are expended in consumption.
• D) products are intended for one-time use.
• E) products are inexpensive.

---

Definitions:

Quality

The degree to which a product, service, or process meets specified standards, satisfies customer expectations, or exhibits excellence.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, through which an individual makes associations between certain behaviors and their consequences.

B.F. Skinner

An American psychologist known for his work on behaviorism and the development of the theory of operant conditioning.

Albert Bandura

A Canadian-American psychologist known for his work on social learning theory and the concept of self-efficacy.